Last updated: November 22, 2025
Last Updated: November 22, 2025
Welcome to AIChatForm ("Service"), operated by IRON35 LLC, a New Jersey Limited Liability Company ("Company", "we", "us", or "our"). By accessing or using AIChatForm, you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are at least 18 years old.
AIChatForm is an AI-powered conversational form platform that enables users to create forms that interact with respondents through natural language conversations. The Service uses artificial intelligence to collect, extract, and structure data from conversational interactions.
The Service is provided for lawful purposes only. You agree not to use the Service for any illegal activities, fraudulent purposes, harassment, spam, phishing, or any activity that violates applicable laws or regulations.
Prohibited Uses: You may not use the Service to:
Compliance with Laws: You are solely responsible for ensuring your use of the Service complies with all applicable laws and regulations, including but not limited to GDPR, CCPA, CAN-SPAM, TCPA, and any other data protection or privacy laws applicable to your jurisdiction or your users' jurisdictions.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
We will not be liable for any loss or damage arising from your failure to maintain account security. You are solely responsible for all activity on your account, whether or not authorized by you.
No Account Sharing: You may not share your account credentials with others or allow multiple individuals to access your account unless you have purchased an appropriate multi-user subscription tier (if available).
AIChatForm offers multiple subscription tiers: Starter (free), Bronze, Silver, and Gold. Each tier includes specific limits on forms, fields, conversations, and views as detailed on our pricing page.
Paid subscriptions require payment in advance via credit card processed through Stripe. You authorize us to charge your payment method on a recurring monthly basis until you cancel your subscription.
Pricing Changes: We may modify subscription prices at any time. Unless required by law, price changes will take effect at your next billing cycle and we will notify you (for example, by email or via the Service) at least 14 days before the change takes effect. Continuing to use the Service after the effective date constitutes acceptance of the new prices.
Billing Cycle: Your billing cycle begins on the day you first subscribe to a paid plan. Subsequent charges occur monthly on the same day. If you upgrade or downgrade between tiers, prorated charges or credits will be applied automatically.
Failed Payments: If payment fails, we will attempt to process payment again. If payment continues to fail, your account may be downgraded to the free Starter tier, and you may lose access to premium features.
Each subscription tier includes monthly limits on forms, conversations, and views. These limits reset monthly on your billing cycle day.
Conversations: A "conversation" is counted each time a user starts interacting with your AI form, whether they complete the submission or abandon it partway through. All conversations use AI resources (which cost us money through LLM API fees), so all interactions are tracked and count toward your monthly limit.
We reserve the right to suspend or terminate accounts that engage in abusive usage patterns, including but not limited to: automated bot traffic, denial-of-service attacks, attempts to reverse-engineer the Service, or usage that significantly exceeds normal patterns for your subscription tier.
Right to Modify or Remove Content: We reserve the right, but not the obligation, to monitor, review, modify, or remove any user content at our sole discretion without notice if we determine it violates these Terms, applicable laws, or is otherwise objectionable.
While we strive to provide reliable and uninterrupted service, we do not guarantee that the Service will be available 100% of the time. Service availability may be affected by maintenance, updates, third-party API outages (including OpenAI and Anthropic), network issues, or other factors beyond our control.
We may modify, suspend, or discontinue any part of the Service at any time. When reasonably practical, we will attempt to notify you in advance (e.g., via email or through the Service). We are not liable for any modification, suspension, or discontinuation beyond the refund of any prepaid fees for the affected period.
We collect and process data as described in our Privacy Policy. This includes:
AI Processing: Conversations are processed through AI providers (e.g., OpenAI, Anthropic) to extract structured data. These providers operate under their own privacy policies and terms. We do not control or assume responsibility for their data practices. Your use of our Service is subject to those providers' terms, and we are not responsible for your independent use of these AI services.
The Service, including all content, features, functionality, software, and design, is owned by IRON35 LLC and protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract the source code.
For customers in jurisdictions that grant a mandatory 'cooling-off' or right-of-withdrawal period (e.g., the EU Consumer Rights Directive), you have 14 days from the date of your initial subscription purchase to cancel and receive a full refund, provided you have not expressly requested that we begin providing the service immediately and acknowledged that you waive the statutory withdrawal right. In all other cases, we offer a 72-hour money-back guarantee on your initial subscription purchase. Renewals are not eligible for refunds.
To request a refund, contact us at [email protected]. Refunds will be processed within 5-7 business days to your original payment method.
We reserve the right to deny refund requests if you have consumed a substantial portion of your monthly limits or violated these Terms.
You may cancel your subscription at any time through the billing portal. Upon cancellation, you will retain access to your paid tier until the end of your current billing period. After that, your account will be downgraded to the free Starter tier.
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, fail to pay fees when due, or pose a risk to the Service. We will make commercially reasonable efforts to notify you before termination unless immediate suspension is required to protect the Service or other users. Upon termination for cause you will lose access to the Service and no refunds will be issued.
Data Retention: Upon termination, you will lose access to premium features and any data beyond what is available in the free tier may be deleted immediately or after a grace period at our discretion. We are not obligated to retain your data after termination.
Survival: Sections regarding payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution shall survive termination of these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IRON35 LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LOST PROFITS, DATA, OR GOODWILL.
OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THIS SECTION LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected. You use the Service at your own risk.
You agree to indemnify and hold harmless IRON35 LLC and its owners, officers, directors, employees, and agents from any third-party claims, damages, or expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party, except to the extent such claims result from our own gross negligence or willful misconduct.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.
Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be determined by binding arbitration through the AAA in New Jersey, except that you or we may bring an individual action in small-claims court. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration provision.
The arbitration shall take place in New Jersey in accordance with the AAA's Commercial Arbitration Rules. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: You and IRON35 LLC waive the right to participate in any class action or class-wide arbitration.
We reserve the right to modify these Terms at any time without prior notice. When we make changes, we will update the "Last Updated" date at the top of this page. It is your responsibility to review these Terms periodically for any changes.
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must immediately stop using the Service.
Entire Agreement: These Terms constitute the entire agreement between you and IRON35 LLC regarding the Service and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
If you have any questions about these Terms, please contact us: